Since some of the development staff is backing up inside sales, here is some guidance - the top ten things NOT to say on the phone to customers... Top 10 things not to say when subbing for Inside Sales ------------------------------------------------------ 10. What's a server? 9. Ours can't do that! 8. Please make the check payable to Teresa Harbaugh. H-A-R-B-A-U-G-H 7. I'm sorry we don't take credit cards. 6. That's right, just press a button and the answer pops out. 5. Sure, we support Informix. 4. What's your problem, bub? 3. Can I put you on hold? 2. Before we get into details, is money an object? And the number one thing NOT to say is... 1. You only want to buy one?