From: James Rubarth-Lay <j.rubarth-lay@mail.utexas.edu>
Subject: process control

The following is completely true, as anyone (who is male) who's been
there will testify.

>
>  The tile under the urinals in the NYC Arrivals Building has that
>  familiar lemony tinge; rubber soles stick to it. However, over
>  in  Amsterdam, the tile under Schiphol's urinals would pass
>  inspection in an operating room. But nobody notices.
>  What everybody does notice is that each urinal has a fly
>  in it. Look harder, and the fly turns into the black outline
>  of a fly, etched into the porcelain.
>
>  "It improves the aim," says Aad Kieboom. "If a man
>  sees a fly, he aims at it." Mr. Kieboom, an economist,
>  directs Schiphol's own building expansion. His staff
>  conducted fly-in-urinal trials and found that etchings
>  reduce spillage by 80%. The Dutch will transfer the
>  technology to New York.
>
>  "We will put flies in the urinals -- yes," Jan Jansen says
>  in a back office at the Arrivals Building. He is the new
>  Dutch general manager, the boss as of noon today. "It
>  gives a guy something to think about. That's the perfect
>  example of process control."